CloudLink Ideas Portal

1 Vote

Joe Swayne - List component codes on segment summary

Can we have a field that lists all of the component codes for the segments for a work order.It is impossible to know how many segments a ticket has with out opening every single on to review.WE need this “summary” to improve usage.As an example, t...

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

Date on Parts Return Sheet incorrect

Should be Month / Day / Year

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

Service Letter Display

The service letters are not currently displayed on the technician dashboard. If there is a service letter on a work order it is not showing on the tech dashboard. There was an enhancement note that said this would be shown. Is it supposed to show ...

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

Reprice button in SVL

We discussed with Brent the functionality of the REPRICE button within the parts edit on a segment. The parts reprice button will reprice if the parts are in pending status. When transferring the parts they are typically not in a pending status. T...

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

WO Closed with Exceeded Customer Credit Limit

WO closed with the credit limit exceeding the customer limit. It should be a hard stop.

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

Held Up Due Date

Since the migration to CloudLink, we have noticed a due date field in the manual Held Up window. It is not a required field but if you do not fill it out, it defaults to the year 1900 and affects the placement on the timeline for the Overview tab....

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

Is it possible to add a Segment on every work order created.

I would like to create a Segment 70 set to Check Program Support Pgm on every work order that is created out of Servicelink. Can this be done?

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

SVL - Address should be displayed instead of Coordinates in Map

Link: https://use.cloudlink.uptake.com/ohiocat/EquipmentLink/default.aspx#SVL/admin-view/bccmappingSteps: Management> Branches & Cost Centers> Map IconExpected Result: Address should be displayed instead of Coordinates in MapActual Resul...

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

Joe Swayne - Can not assign doc description during upload

In PSQ we can assign a description to a document when we upload it (see screenprint). This is not working in SVL. Is there an option to turn on in SVL to get this to work the same as PSQ? GeorgeJoe Swayne -

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0
1 Vote

Assigning Technicians Work Orders

When assigning technicians workorders, the “show segments” button on the technician dashboard is working for customer jobs but not on monthly jobs.Please see Attachment, Technician Work Orders.Joe Swayne -

Created 18 Nov 04:44 by Hector Catre

ServiceLink

0

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