CloudLink Ideas Portal

4 Vote

Ability to search for a technician in the Labor Inquiry functionality, of ServiceLink like what it is in Labor Approval functionality. There is a lot of scrolling to be done to find the technician.

On the Labour Inquiry, where you filter the technician it takes allot of time scrolling through all the dropdown names. Can the "type" search function be added to the technician filter and a multiple selection filter be available where you can sel...

Created 22 May 07:33 by Dayton Robson

ServiceLink

1 Needs more votes
4 Vote

Ability to search using customer PO # in ServiceLink (WesTrac)

We would like to be able to search by PO number in ServiceLink. This will make it easy to search in ServiceLink using the customer PO #

Created 22 May 06:50 by Dayton Robson

ServiceLink

0 Needs more votes
2 Vote

More W/O Open error message information

The error message that is displayed when you have missing information when attempting to open a W/O needs to be more informative.Example: When there is missing information such as a missing cost center in a segment, we get told what segment caused...

Created 14 May 01:22 by Richard Betts

ServiceLink

0 Needs more votes
2 Vote

the warranty % on segments to default to 0.00%

When using the segment customer table in ServiceLink to split costs from the ticket customer to Warranty, the default percentage is set to 100%. This results in the invoice showing the segment costs being sent to Warranty to the ticket customer in...

Created 07 May 01:28 by Travis Satur

ServiceLink

0 Needs more votes
2 Vote

WesTrac- The ability to add parts from separate work orders

To have an option in the parts edit screen to add parts list from work order

Created 06 May 02:55 by Travis Satur

ServiceLink

0 Needs more votes
11 Vote

(WesTrac) The ability to download individual and bulk photos from ServiceLink from the Media tab

The media tab in a work order in ServiceLink has the ability to upload and remove photos but does not have the ability to download individual or bulk photos.

Created 13 Feb 00:44 by Dayton Robson

ServiceLink

1 Needs more votes
8 Vote

Only have the Hard Stop apply on the “No SIMS record when is required” Held up, when the Job Code is “Y” & the segment is warranty.

Only have the Hard Stop apply on the “No SIMS record when is required” Held up, when the Job Code is “Y” & the segment is warranty. This is how DBS operates today.

Created 13 Feb 06:18 by Richard Betts

ServiceLink

0 Needs more votes
8 Vote

Reman Core Return document additional information (WesTrac)

the Reman return core sheet in the parts return tab is great but it is missing some information that is vital for a core return: we need the ability to select if the core is Used we need the ablity to select if the core is subject to Warranty we n...

Created 03 Feb 01:22 by Travis Satur

ServiceLink

1 Needs more votes
20 Vote

(WesTrac) ServiceLink to block certain Job code/comp code combinations as per CAT service excellence critera

in CAT service excellence there is a number of job cod/comp code combinations that are not to be used together (eg 023/7000) on segments ideally ServiceLink would be able to be configured to trigger a warning when these unacceptable code combos ar...

Created 06 Aug 03:36 by Travis Satur

ServiceLink

2 Needs more votes
1 Vote

Keep the Operations expanded when one is selected

When a segment has multiple operations in it, and you select one of these operations, the operations list collapses. this make it harder to see all the operations Job code & component codes in one view. you have to select each operation next t...

Created 09 May 03:59 by Richard Betts

ServiceLink

1 Needs more votes

CloudLink Ideas Portal

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Ability to search for a technician in the Labor Inquiry functionality, of ServiceLink like what it is in Labor Approval functionality. There is a lot of scrolling to be done to find the technician.

Ability to search using customer PO # in ServiceLink (WesTrac)

More W/O Open error message information

the warranty % on segments to default to 0.00%

WesTrac- The ability to add parts from separate work orders

(WesTrac) The ability to download individual and bulk photos from ServiceLink from the Media tab

Only have the Hard Stop apply on the “No SIMS record when is required” Held up, when the Job Code is “Y” & the segment is warranty.

Reman Core Return document additional information (WesTrac)

(WesTrac) ServiceLink to block certain Job code/comp code combinations as per CAT service excellence critera

Keep the Operations expanded when one is selected

If you would like to submit an CloudLink product issue or bug, please visit our Customer Support Portal

For support questions related to the CloudLink Ideas Portal, please contact CloudLink Customer Support

Filter by status

Filter by category

Identify yourself with your email address

Ability to search for a technician in the Labor Inquiry functionality, of ServiceLink like what it is in Labor Approval functionality. There is a lot of scrolling to be done to find the technician.

Ability to search using customer PO # in ServiceLink (WesTrac)

More W/O Open error message information

the warranty % on segments to default to 0.00%

WesTrac- The ability to add parts from separate work orders

(WesTrac) The ability to download individual and bulk photos from ServiceLink from the Media tab

Only have the Hard Stop apply on the “No SIMS record when is required” Held up, when the Job Code is “Y” & the segment is warranty.

Reman Core Return document additional information (WesTrac)

(WesTrac) ServiceLink to block certain Job code/comp code combinations as per CAT service excellence critera

Keep the Operations expanded when one is selected

If you would like to submit an CloudLink product issue or bug, please visit our Customer Support Portal

For support questions related to the CloudLink Ideas Portal, please contact CloudLink Customer Support