Currently, when a change is made to a work order, the ServiceLink audit log does not consistently capture the update—even though the same change is clearly recorded in the DBS audit log. As a result, system administrators must engage with a Texada Customer Support Specialist to retrieve the missing audit details.
This process is unnecessarily time-consuming and inefficient, especially when the data is required for dealer-level auditing and compliance. To streamline operations and improve transparency, it is essential that dealer system administrators are granted direct access to this audit information through a self-service interface.
Travis Satur
| How often would this idea be used? | Weekly |
| How much time would you save when the idea is implemented? | It would save hours of work |
| How many people at your company would benefit from this idea? | A Team or Group of People(5-25) |
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What problem is your idea trying to solve?
With ServiceLink when a change is made to a work order the DBS audit log will show that change was done by the IDS DBS login XUPT08IDSU , we know this and for most cases we are able to use the ServiceLink Audit log to see what user in ServiceLink has made this change to the work order in ServiceLink. The problem we have is that the audit log in ServiceLink doesn't show all the details of what has changed such as customer details, credit status, discount codes etc. |
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