CloudLink Ideas Portal

9 Vote

Symptoms - Heldup required for Correction field

The Complaint is Mandatory when creating a Symptom and Symptoms currently have a Hard Stop heldup for Cause and Resultant Damage. However, there is no requirement for the user to complete the Correction field as there is no heldup for it.The Corre...

Created 17 Mar 22:36 by Shannan Jackson

ServiceLink

1 Needs more votes
7 Vote

Default Display Operations on Invoice within segment to No

In the segment header, the Display Operations on Invoice needs to be defaulted to No, currently defaulted to Yes.

Created 30 May 22:20 by Adam Young

ServiceLink

1 Needs more votes
8 Vote

Schedule Efficiency Calculation improvement

The current calculation logic does not require a technician to book labour to a scheduled work order. The technician can book to any work order which is not a true efficiency measure. Therefore a supervisor is able to simply schedule any work ord...

Created 16 Apr 07:06 by Shannan Jackson

ServiceLink

1 Needs more votes
8 Vote

Add a section for payment reciept # to be captured on header in service link for cash customers

With cash customers before the work can commence a payment needs to be taken. currently WesTrac do this via a credit card payment. we need a dedicated field in the work order header to capture the reciept number when a cash payment has been made w...

Created 16 Apr 03:28 by Travis Satur

ServiceLink

1 Needs more votes
2 Vote

MSR and PSSR Customer Assignment History

We'd like rep assignment history in SalesLink. If Rep A was assigned as an MSR for a customer until February of 2023 and Rep B took over that account as MSR in March of 2023, we'd like to track that.

Created 03 Jan 19:12 by Corbin Buchholz

SalesLink

0 Needs more votes
3 Vote

Add Machine to Prospect's Equipment List from a Lost Opportunity / Quote

Allow Dealers to automatically record a competitive machine record for a Prospect from a lost sale/opportunity. This could be a configuration key allowing dealers to choose if they wish to allow or not.

Created 19 Nov 05:37 by Mark Courtenay

SalesLink

0 Needs more votes
9 Vote

Estimated By search function.

To have an Estimated By search function in the Advanced Search

Created 15 Feb 03:48 by Richard Betts

ServiceLink

0 Needs more votes
3 Vote

Add ancillary charges and taxes to the Financials Tab to know the WO Total $ amount

It will save a lot of time if we could see the WO totals including ancillary charges and taxes on the Financials Tab.

Created 16 Nov 00:23 by Diego Brousset

ServiceLink

1 Needs more votes
3 Vote

Provide ability to override store in ServiceLink profile creation

Provide the ability to override the store number just like we currenlty have the ability to override cost centers within a user's profile in ServiceLink.

Created 15 Nov 14:21 by Jenna McStotts

ServiceLink

4 Needs more votes
8 Vote

View and modify your COTI notification configuration

Today in COTI, it is not clear what logic is applied to which fields under what conditions -- most notably, notification configurations. This enhancement will show COTI administrators the logic of how it has been configured.

Created 15 Mar 13:56 by David Vuong

COTI

0 Needs more votes

CloudLink Ideas Portal

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Symptoms - Heldup required for Correction field

Default Display Operations on Invoice within segment to No

Schedule Efficiency Calculation improvement

Add a section for payment reciept # to be captured on header in service link for cash customers

MSR and PSSR Customer Assignment History

Add Machine to Prospect's Equipment List from a Lost Opportunity / Quote

Estimated By search function.

Add ancillary charges and taxes to the Financials Tab to know the WO Total $ amount

Provide ability to override store in ServiceLink profile creation

View and modify your COTI notification configuration

If you would like to submit an CloudLink product issue or bug, please visit our Customer Support Portal

For support questions related to the CloudLink Ideas Portal, please contact CloudLink Customer Support

Filter by status

Filter by category

Identify yourself with your email address

Symptoms - Heldup required for Correction field

Default Display Operations on Invoice within segment to No

Schedule Efficiency Calculation improvement

Add a section for payment reciept # to be captured on header in service link for cash customers

MSR and PSSR Customer Assignment History

Add Machine to Prospect's Equipment List from a Lost Opportunity / Quote

Estimated By search function.

Add ancillary charges and taxes to the Financials Tab to know the WO Total $ amount

Provide ability to override store in ServiceLink profile creation

View and modify your COTI notification configuration

If you would like to submit an CloudLink product issue or bug, please visit our Customer Support Portal

For support questions related to the CloudLink Ideas Portal, please contact CloudLink Customer Support