We'd like the ability to filter the PAR Percentage report based on type of activity recorded that mirrors the Customer Coverage Report. Please add filters to select: Face to Face, Phone, E-Communication and Other. This is needed because non-face to face activities are inflating the PAR completeness metric.
Wendy Spalding
Hi Wendy and Aaron,
The activity type groups can be selected in the top left corner of the customer coverage report. Also, we have a configuration key that can set which activity type groups you would like the report to default to.
Hope that answers your question! Based on our understanding of your questions, we hope this this satisfies your concern.
Peter