CloudLink Ideas Portal

• What is the problem you are looking to solve with this enhancement request?

  • Tracking vehicles through Teletrac Navman - William Adams provider of choice for location services

• How many in your organization encounter this problem?

  • 200 employees

• How frequently do they encounter this problem?

  • On a daily basis as techs visit sites

• Describe the workflow and problem in detail.

  • William Adams is moving away from a supported location services provider to a provider that is not supported, yet they want to maintain location services functionality in ServiceLink

• What would you like the application to be able to do instead?

  • To receive location services data from Teletrac Navman

• Are you aware of any workarounds for this?

  • The workaround is to use a competing product for location services tracking of technicians

• How are you solving this today without this change in place?

  • Today William Adams is using a supported provider, but this agreement is about to end

• What is the impact to your business to having this enhancement higher in the list?

  • The impact is that this makes ServiceLink less sticky and less helpful to the company, and encourages William Adams to move to competing products.

William Adams are moving our Service Vehicle Tracking away from Trimble & on to Teletrac Navman, we would like to retain the vehicle location shown on the map on the ServiceLink Ticket Overview Tab.

We are wanting to know if you have intergrated with Teletrac Navman before ?

or what do we need to do moving forward to make this happen ?

we do have an API Key (see attached email) from Teletrac Navman for obtaining our vehicle location out of their system.