CloudLink Ideas Portal

14 Vote

Segment and Operations List Ordering needs to align with DBS when using alpha-numeric identifiers

Segment and operations list ordering is currently inconsistent between DBS and Texada when using alpha numeric and numeric segment /operations identifiers. The way segments and operations are presented in PSQ/SVL needs to be consistent with DBS.

Created 27 Mar 01:01 by Shannan Jackson

ServiceLink

0 Needs more votes
14 Vote

When Preventative Maintenance was selected at the segment level in PSQ and the work order created, there is an indictor "P" that is pushed from PSQ to DBSi. Then when the program / indicator is removed in PSQ and work order update from PSQ, the work order in DBSi does not remove the indicator "P" this is preventing the work order from being invoiced. PSQ is allowing the end user to remove the program / indicator and allows the user to update the work order from PSQ, but does not remove the Indicator in DBS. Dealer will need to go to the back end of DBS to clear the indicator and allow user to invoice the work order..

If PSQ is allowing the end user to remove the program / indicator at the segment level and update the work order then the update needs to be pushed and changed in DBSi. This will improve the efficiency of WIP management which helps with CAT excell...

Created 26 Mar 23:53 by Dayton Robson

PSQuoter

1 Needs more votes
9 Vote

Press Enter when searching rather than having to click

In Inventory > hamburger > Search, you have to use the mouse to click search rather than just pressing Enter like in other apps.

Created 18 Sep 16:40 by Melissa Bonney

Inventory

0 Needs more votes
9 Vote

Blog search function in ServiceLink Flex App

Implementations of a search function in ServiceLink Flex similar to the functionality in the web app.

Created 12 Sep 05:05 by James Miller

ServiceLink Flex

1 Needs more votes
3 Vote

When Deleting Influencers/Contacts from Customer file it needs to be removed from all Divisions.

Currently the delete a contact functionality only removes the record from the division viewed in a customer's records. The contact details remain in other divisions and therefore can be used for correspondence despite the contact leaving the custo...

Created 22 Apr 22:35 by Darren McAllister

SalesLink

0 Needs more votes
2 Vote

Hoping that there is a likelihood that a manual held up could prevent work order from moving into Request to Close status. (WesTrac)

Hoping that there is a likelihood that a manual held up could prevent work order from moving into Request to Close status. (WesTrac)

Created 28 May 02:40 by Dayton Robson

ServiceLink

0 Needs more votes
5 Vote

Default technician labour entry start time to to the end time of the last entry for the tech

Technicians will often put in their first labour entry and then not return to do their second labour entry for a number of hours, this puts the task of remembering when the last entry ended to set as the start of the second entry. there are a numb...

Created 22 Jan 02:50 by Travis Satur

ServiceLink

1 Needs more votes
2 Vote

Retrieval of GPS data now prioritizes Physical Address values

When retrieving the lat/lon coordinates for a customer address, we will first use the Physical Location fields if they are available. This addresses situations where the billing address is a PO Box which causes the lat/lon coordinates to be incorr...

Created 23 May 17:57 by David Vuong

SalesLink Flex

0 Needs more votes
2 Vote

Addition of Option to Transfer a Machine to a Different DCN

When in the CM Portal under a desired machine serial number consider adding in an option to transfer the machine over to a different DCN.

Created 22 May 15:06 by Trevor Rupiper

Condition Monitoring Portal

0 Needs more votes
1 Vote

emt users would like a comment field added

The EMT users would like to add a field where they can store comments. its related to ticket 1852634677

Created 02 Jul 19:09 by Janet Perry

EMT

0 Needs more votes

CloudLink Ideas Portal

Filter by status

Filter by category

Segment and Operations List Ordering needs to align with DBS when using alpha-numeric identifiers

Press Enter when searching rather than having to click

Blog search function in ServiceLink Flex App

When Deleting Influencers/Contacts from Customer file it needs to be removed from all Divisions.

Hoping that there is a likelihood that a manual held up could prevent work order from moving into Request to Close status. (WesTrac)

Default technician labour entry start time to to the end time of the last entry for the tech

Retrieval of GPS data now prioritizes Physical Address values

Addition of Option to Transfer a Machine to a Different DCN

emt users would like a comment field added

If you would like to submit an CloudLink product issue or bug, please visit our Customer Support Portal

For support questions related to the CloudLink Ideas Portal, please contact CloudLink Customer Support

Filter by status

Filter by category

Identify yourself with your email address

Segment and Operations List Ordering needs to align with DBS when using alpha-numeric identifiers

Press Enter when searching rather than having to click

Blog search function in ServiceLink Flex App

When Deleting Influencers/Contacts from Customer file it needs to be removed from all Divisions.

Hoping that there is a likelihood that a manual held up could prevent work order from moving into Request to Close status. (WesTrac)

Default technician labour entry start time to to the end time of the last entry for the tech

Retrieval of GPS data now prioritizes Physical Address values

Addition of Option to Transfer a Machine to a Different DCN

emt users would like a comment field added

If you would like to submit an CloudLink product issue or bug, please visit our Customer Support Portal

For support questions related to the CloudLink Ideas Portal, please contact CloudLink Customer Support