CloudLink Ideas Portal

When Preventative Maintenance was selected at the segment level in PSQ and the work order created, there is an indictor "P" that is pushed from PSQ to DBSi. Then when the program / indicator is removed in PSQ and work order update from PSQ, the work order in DBSi does not remove the indicator "P" this is preventing the work order from being invoiced. PSQ is allowing the end user to remove the program / indicator and allows the user to update the work order from PSQ, but does not remove the Indicator in DBS. Dealer will need to go to the back end of DBS to clear the indicator and allow user to invoice the work order..

• Dayton Robson
• Mar 26 2024
• Needs more votes

How often would this idea be used?	Weekly
How much time would you save when the idea is implemented?	It would save a week of work
How many people at your company would benefit from this idea?	Everyone
What problem is your idea trying to solve? The basic functionality of updating a work order from PSQ does not work the way that PSQ is designed to do. The current pain is that the user will need to go to Finance for assistance, who will then submit an internal helpdesk ticket for the IT department to remove the indicator. This can delay the invoicing of the work order and effect CAT Excellence KPI and Cash flow. If PSQ is allowing the user to enter or amend details in PSQ at segment or Header lever the changes need to flow to DBSi when the user selects the Update work order functionality in PSQ. Attachments Open full size