CloudLink Ideas Portal

3 Vote

Simplify Signature Requirements for Nightshift Timesheets

propose an enhancement to allow a single signature per shift , regardless of whether the shift spans multiple dates—mirroring how dayshift is currently handled. This would streamline the process, reduce follow-up, and ensure accurate reporting wit...

Created 15 Jul 06:15 by Travis Satur

ServiceLink Flex

0 Needs more votes
8 Vote

Ability to search for a technician in the Labor Inquiry functionality, of ServiceLink like what it is in Labor Approval functionality. There is a lot of scrolling to be done to find the technician.

On the Labour Inquiry, where you filter the technician it takes allot of time scrolling through all the dropdown names. Can the "type" search function be added to the technician filter and a multiple selection filter be available where you can sel...

Created 22 May 07:33 by Dayton Robson

ServiceLink

1 Needs more votes
5 Vote

Enhance Lead Reminder email capability by allowing the Carbon Copying of Managers.

To enhance the existing "Follow-Up Lead Reminder" email by introducing the functionality to automatically copy (CC) the respective manager of the Sales or Product Support Representative on Lead reminder emails to increase lead to follow-up velocit...

Created 12 Jun 20:59 by Ryan Stevenson

SalesLink

1 Needs more votes
5 Vote

(WesTrac) Enhance Service Pipeline Visibility by Including Segment Store Allocation

The Service Pipeline is intended to serve as a WIP dashboard tailored to the user’s selected store and cost centre. However, it does not currently distinguish between header and segment allocations, which undermines its effectiveness as a true ope...

Created 10 Jun 01:07 by Travis Satur

ServiceLink

0 Needs more votes
4 Vote

Displaying % Complete and Remaining Labour on the Labour Approval Page (WesTrac)

Proposed Solution Integrate the "% Complete" and "Remaining Labour" fields into the labour approval interface. This would provide supervisors with real-time context when reviewing and approving labour entries, enabling quicker and more informed de...

Created 13 Jun 08:16 by Travis Satur

ServiceLink

0 Needs more votes
12 Vote

(WesTrac) The ability to download individual and bulk photos from ServiceLink from the Media tab

The media tab in a work order in ServiceLink has the ability to upload and remove photos but does not have the ability to download individual or bulk photos.

Created 13 Feb 00:44 by Dayton Robson

ServiceLink

1 Needs more votes
4 Vote

Employee Number Present on Transfer Screen

Have the employee number present on the transfer screen so you can easily identify a specific user’s parts to be transferred.

Created 11 Jun 20:21 by Chris Hancock

ServiceLink

0 Needs more votes
21 Vote

(WesTrac) ServiceLink to block certain Job code/comp code combinations as per CAT service excellence critera

in CAT service excellence there is a number of job cod/comp code combinations that are not to be used together (eg 023/7000) on segments ideally ServiceLink would be able to be configured to trigger a warning when these unacceptable code combos ar...

Created 06 Aug 03:36 by Travis Satur

ServiceLink

2 Needs more votes
4 Vote

"Returned to Service" Status for Faster Work Order Closure in ServiceLink.

We would like to see an update to the service pipeline to reflect a new metric. The new proposed metric or “status” would be for equipment that has been “Returned to Service”, for basically machines that have cleared the shop and are back out with...

Created 29 May 17:10 by Ryan Stevenson

ServiceLink

4 Needs more votes
10 Vote

Reman Core Return document additional information (WesTrac)

the Reman return core sheet in the parts return tab is great but it is missing some information that is vital for a core return: we need the ability to select if the core is Used we need the ablity to select if the core is subject to Warranty we n...

Created 03 Feb 01:22 by Travis Satur

ServiceLink

1 Needs more votes

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Simplify Signature Requirements for Nightshift Timesheets

Ability to search for a technician in the Labor Inquiry functionality, of ServiceLink like what it is in Labor Approval functionality. There is a lot of scrolling to be done to find the technician.

Enhance Lead Reminder email capability by allowing the Carbon Copying of Managers.

(WesTrac) Enhance Service Pipeline Visibility by Including Segment Store Allocation

Displaying % Complete and Remaining Labour on the Labour Approval Page (WesTrac)

(WesTrac) The ability to download individual and bulk photos from ServiceLink from the Media tab

Employee Number Present on Transfer Screen

(WesTrac) ServiceLink to block certain Job code/comp code combinations as per CAT service excellence critera

"Returned to Service" Status for Faster Work Order Closure in ServiceLink.

Reman Core Return document additional information (WesTrac)

If you would like to submit an CloudLink product issue or bug, please visit our Customer Support Portal

For support questions related to the CloudLink Ideas Portal, please contact CloudLink Customer Support

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Identify yourself with your email address

Simplify Signature Requirements for Nightshift Timesheets

Ability to search for a technician in the Labor Inquiry functionality, of ServiceLink like what it is in Labor Approval functionality. There is a lot of scrolling to be done to find the technician.

Enhance Lead Reminder email capability by allowing the Carbon Copying of Managers.

(WesTrac) Enhance Service Pipeline Visibility by Including Segment Store Allocation

Displaying % Complete and Remaining Labour on the Labour Approval Page (WesTrac)

(WesTrac) The ability to download individual and bulk photos from ServiceLink from the Media tab

Employee Number Present on Transfer Screen

(WesTrac) ServiceLink to block certain Job code/comp code combinations as per CAT service excellence critera

"Returned to Service" Status for Faster Work Order Closure in ServiceLink.

Reman Core Return document additional information (WesTrac)

If you would like to submit an CloudLink product issue or bug, please visit our Customer Support Portal

For support questions related to the CloudLink Ideas Portal, please contact CloudLink Customer Support