The current email messages for issues don't inform the recipient of expectations. We have clear standards around issue resolution that need to be met and are driving for Saleslink to be the single tool for customer issues management.
The opportunity is to refresh the alert emails to be more of a call to action for the recipient, clarifying expectations and escalation process.
Greg Chard
Hi, we would like to include some custom text. For example, we have a set of standards that should be met when working through a customer, such as timeframes based on priority.
The requirement here would be to include some custom text on each customer issue that reinforces our customer issues resolution standards.
Hi Greg,
Can you clarify what the expectation is of a call to action? We are not clear on what functionality you're asking for.