When using the segment customer table in ServiceLink to split costs from the ticket customer to Warranty, the default percentage is set to 100%. This results in the invoice showing the segment costs being sent to Warranty to the ticket customer in a separate invoice. We cannot allow this as the ticket customer should not see what is being charged to Warranty. To avoid this, we need the ticket customer to default to 0% when added. Users should only change this percentage if there is a split between the ticket customer and the segment customer.
Travis Satur
| How often would this idea be used? | Daily |
| How much time would you save when the idea is implemented? | We cannot operate without it |
| How many people at your company would benefit from this idea? | Everyone |
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What problem is your idea trying to solve?
preventing cost prices being sent to customers |
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