currently Servicelink has a flag on creating a ticket to advise the user to review any outstanding PSP/PIP or backlog items. it would be great if the system also highlighted if there was an outstanding CM case that needs resolution at this stage
Travis Satur
| How often would this idea be used? | Daily |
| How much time would you save when the idea is implemented? | It would save hours of work |
| How many people at your company would benefit from this idea? | A Team or Group of People(5-25) |
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What problem is your idea trying to solve?
enhancing ServiceLink to highlight outstanding CM cases during ticket creation is a strategic move that will improve service efficiency, customer satisfaction, and overall maintenance management. By adopting this approach, we can deliver more comprehensive and proactive service, ultimately benefiting our customers and our business. |
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ServiceLink has CM cases in the popsicle stick, however there is no checkbox to automatically add to dealer reccomendations at this time