Create API to allow creating tickets in ServiceLink (for example from ServicePro10)
Include fields for WO Header, segments, parts
Validate incoming data
Differentiate tickets created via API, potentially by setting specific fields like "Estimated by" ServicePro10
API will create one at a time (we will not support batch processing)
Secure API access with appropriate authentication and authorization
OOS:
Provide feedback on ticket status to ServicePro10, including when a ticket becomes a work order (This OOS - use Customer Reporting API)
Support for attaching media, such as documents and images, this will be through a secondary API. (separate ROM)
Batch Processing
Mark Dearborn
