When we apply a Customer override the Misc. Entries not repricing as per the Sell Rate Table.
The way Servicelink currently writes miscellaneous details to DBS when the work order is initially pushed prevents DBS from functioning as intended. Users must then delete the miscellaneous entries in DBS to get it to work as required.
Deborah Babington
We had a ticket open with Accenture about this early this year (Jan 2024) for this exact issue. It's the handoff the data from SVL to DBS that is causing the miscellaneous entries to be written with a "M" override indicator which is preventing that from repricing correctly. Nobody came to agreement on the resolution so we trained our team(s) to look for those charges and correct as needed during the review/closing phase.