When a Work Order is opened in ServiceLink, work order data is sent to DBS and on to Cat Interact. That data sync is a one time push to Cat Interact. If the purchase order, SMU, customer contact, etc is updated in ServiceLink throughout the life of the work order, it must be updated manually in Cat Interact to suit. I'd like to see important changes made to a work order in ServiceLink sync with Cat Interact to avoid a mismatch of crucial work order data.
Matt Dennison
| How often would this idea be used? | Daily |
| How much time would you save when the idea is implemented? | It would save hours of work |
| How many people at your company would benefit from this idea? | Most people (25 + ) |
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What problem is your idea trying to solve?
One time sync of work order data to Cat Interact |
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CAT is informing us there is new API functionality, we need clarification from CAT.