For all work orders, all technicians assigned to the work order in the scheduler have a start date followed by no end date.
Right now, for all closed, completed, and invoiced work orders the technicians that were originally assigned are still on the WO because they had no end date. This is resulting our technicians to see 50+ WO on their work order list because their names are still on closed, completed, and invoiced WOs.
Can we implement the ability for Service writer and supervisors to remove multiple technicians from a work order instead of taking technicians off one by one once the WO is closed, completed, or invoiced.?
Since Service writers and supervisors are currently removing technicians 1 by 1 on closed, completed, and invoiced work orders, this is consuming a lot of time from the Service writers and supervisors.
Lynn Chou
| How often would this idea be used? | Daily |
| How much time would you save when the idea is implemented? | It would save a month of work |
| How many people at your company would benefit from this idea? | Everyone |
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What problem is your idea trying to solve?
Saving time, being more organized for technicians and service writers/supervisors. |
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Attachments show the invoiced workorder along with a list of other workorders still showing on the schedule when invoiced.
Carolina will request the configuration but it would be helpful if a filter was added across the board to remove invoiced workorders from a technicians schedule. There wouldnt be a point in keeping it on their schedule at all and should auto remove or have a filter that removes it.
Hi Lynn, there is a config key for this:
SVL.Scheduler.AutoStopEndless.Enable
When ticket is closed or all related segments are completed, the scheduled endless item will be auto stopped.
This is an internal key, please submit a ticket with that key and ask them to turn it ON in your Sandbox (to test) and or production.
Thanks