CloudLink Ideas Portal

Fill the Advisor field in CAT Interact using the User ID of the person that created the SVL Work Order (SERVICELINK-I-831)

Currently, DBS and CAT Interacts interface defaults the Advisor field in CAT Interact from the DBS User ID that created the WO.

  • Diego Brousset
  • Dec 15 2023
  • Needs more votes
How often would this idea be used? Daily
How much time would you save when the idea is implemented? It would save hours of work
How many people at your company would benefit from this idea? Most people (25 + )
What problem is your idea trying to solve?

we have something that was working and being very efficient and now with SVL we added and extra step that adds more time and room for error.

Time savings

Accuracy

Customer Experience

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