We are requesting to add a new field to ServiceLink for Customer Requested Start Date and an API to report that data back to us. We would like it to be a calendar field with the ability to have a default date set or be left blank.
Melissa Bonney
| How often would this idea be used? | Daily |
| How much time would you save when the idea is implemented? | We cannot operate without it |
| How many people at your company would benefit from this idea? | Everyone |
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What problem is your idea trying to solve?
Cat is requesting dealers to begin reporting Customer Requested Start date for service requests. We would like to capture it when the ticket is started in ServiceLink and have Texada report the data back via API for transmission to Cat. |
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Joe asks:
Now that estimated arrival date can be available for shop and field work orders.
Are the other dealers going to use this field for the customer requested start date?
Melissa asks:
Has there been any further discussion regarding the Customer Requested Start Date?