Modern is a communications technology that we want to utilize to maintain two way communication
We started by doing the development to send out SVL communications via Modern as another way to send communications. This has been talked about for long time, will be a good addition to the dealers. The plan is to start with the sending of communications and then expand to two way communications and then quote document approvals
Phase 1 enabled messaging to Modern
Phase 2 enabled the ability to open Modern at the Work Order level from ServiceLink
The Modern Phase 3 Integration Project will enable the insertion of Customer Communications into ServiceLink
Modern will push messages to Uptake using the following Data model examples:
https://docs.google.com/spreadsheets/d/19Waxz_h9PVAoCR4eKa8V8NiurEMsUImlzYBwq_Sxa_Y/edit?usp=sharing
Phase 4 will enable the UX of viewing the incoming data.
Acceptance Criteria:
Creation of a new API that Modern can push data to ServiceLink.
Hector Catre
