CloudLink Ideas Portal

Once a customer is made live in Commissions, they need to work through Support and Technical Services to do many types of changes due to a lack of self-service

Here is a filter of these issues, for example:

• Unable to re-run commissions (having invoices that should have paid commissions that need to be re-triggered)

• Requests to update the calculation logic (rep was given a certain rate, customer wants to change it to an updated rate)

• Adding Sales Commissions categories

• Adding new commissions plans

These issues are often urgent and throw Support escalation planning into chaos as these need to be prioritized to the top.